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Integrations and DevOps

Zoom

Communications platform with meetings, phone, and AI Companion

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About Zoom

Zoom provides video meetings, phone, chat, and contact center products, plus an AI assistant called AI Companion. It offers developer APIs, SDKs, and an app marketplace for integrating meetings and communications into other software. It serves businesses of all sizes as well as education and government.

Common use cases

  • Meeting embedding in apps
  • Contact center integration
  • Meeting transcript analysis
  • Virtual events

Social listening

What people are saying about Zoom

TrustRadius reviewers in 2025 and 2026 value Zoom Workplace's meeting features and brand reliability, and buyers typically plan for pricing, plan tiers and AI prompts.

What stands out

  • Reviewers cite a strong feature set and easy-to-use interface for video meetings and webinars.
  • Users value its fit for remote and large organizations and the familiarity clients already have with it.

Things to consider

  • Worth comparing pricing against alternatives, especially for small teams.
  • Worth reviewing AI Companion settings and plan-tier options.
  • Worth confirming customization options and audio or video quality for your needs.

Often compared with: Google Meet

Sources (2)

Themes summarized from public reviews, community discussion and press coverage as of November 2026. They reflect public discussion, not a rating or an endorsement by AI Connect.

Products and services

Zoom Workplace

Meetings, chat, phone, and collaboration suite.

Zoom Contact Center

Cloud contact center.

Zoom AI Companion

Generative AI assistant for summaries and tasks.

Zoom Developer Platform

APIs and SDKs for embedding Zoom.

Key features

  • Video meetings
  • REST APIs and SDKs
  • Webhooks
  • App marketplace
  • AI meeting summaries
  • Cloud phone

Integrations

  • Salesforce
  • Microsoft 365
  • Google Workspace
  • Slack
  • ServiceNow
  • Epic

Zoom alternatives

  • Microsoft Teams
  • Cisco Webex
  • Google Meet
  • RingCentral

FAQs

Does Zoom have an API?

Yes, a developer platform offers REST APIs, SDKs, and webhooks.

Does it include AI?

AI Companion adds summaries, drafting, and search features.

How is it priced?

A free tier exists; paid plans are per user.

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