About Uniphore

Uniphore offers a business AI platform combining conversation intelligence, agent automation and data tools for customer-facing and back-office workflows. It sells to large enterprises, particularly in contact centers and financial services.

Common use cases

  • Contact center analytics
  • Agent assist
  • Sales call analysis

Products and services

Uniphore AI platform

Agents, data and model tools for business workflows.

Conversation intelligence

Analysis of customer calls and interactions.

Key features

  • Conversation analytics
  • Agent automation
  • Speech analytics
  • Data tooling
  • Model orchestration

Integrations

  • Salesforce
  • Genesys
  • NICE
  • Zoom

Uniphore alternatives

FAQs

Where is it used?

Contact centers and customer-facing workflows.

Does it run on-premises?

Options exist beyond cloud.

Who is it for?

Large enterprises.

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