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Observe.AI

Conversation intelligence and AI agents for contact centers

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About Observe.AI

Observe.AI provides conversation intelligence, automated quality management and AI agents for contact centers, analyzing calls and chats to support coaching, compliance and customer service automation.

Common use cases

  • Contact-center quality management
  • Agent coaching
  • Compliance monitoring
  • Customer service automation

Products and services

Conversation Intelligence

Call transcription and analytics

Auto QA

Automated quality scoring

Real-time Agent Assist

Live guidance for agents

AI Agents

Voice agents for customer interactions

Key features

  • Speech analytics
  • Automated QA
  • Agent coaching
  • Real-time assist
  • Compliance monitoring
  • AI voice agents

Integrations

  • Genesys
  • Five9
  • Salesforce
  • NICE
  • Twilio
  • Zendesk

Observe.AI alternatives

FAQs

Who uses it?

Contact centers and customer experience teams.

Does it work in real time?

Yes, it offers real-time agent assist as well as post-call analytics.

How is it priced?

Subscription; contact sales.

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