eGain
AI-powered knowledge management and customer service software
About eGain
eGain sells cloud software for customer service, centered on knowledge management with AI agents and assistants for contact centers and digital channels. It serves large enterprises, primarily in regulated industries.
Common use cases
- Contact center agent assist
- Customer self-service
- Knowledge authoring
- Case deflection
Products and services
eGain AI Knowledge
Knowledge management platform used by agents and virtual assistants.
eGain AI Agent
Conversational AI agent for self-service.
eGain Advisor Desktop
Guidance and workflow for contact center agents.
Key features
- Knowledge management
- Conversational AI
- Agent guidance
- Omnichannel support
- Self-service
- Analytics
Integrations
- Salesforce
- Microsoft Dynamics
- ServiceNow
- Genesys
eGain alternatives
FAQs
Is eGain a consulting firm?
No, it is a software vendor focused on knowledge and customer engagement.
How is it deployed?
As cloud software.
Which CRM systems does it integrate with?
Common contact center and CRM platforms such as Salesforce and Microsoft Dynamics.
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