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Yellow.ai

Agentic AI platform for automating customer and employee conversations

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About Yellow.ai

Yellow.ai provides a conversational AI platform that automates customer service, sales and employee support across chat and voice channels in many languages. It offers agent builder tools and analytics. It serves mid-sized and large enterprises.

Common use cases

  • Customer support automation
  • Lead qualification
  • Employee helpdesk

Social listening

What people are saying about Yellow.ai

A very small set of TrustRadius reviews values Yellow.ai's service handling and vendor responsiveness, and buyers typically confirm catalog and app integrations.

What stands out

  • Reviewers describe handling customer conversations across web chat and WhatsApp with little manual effort.
  • Vendor team is described as supportive and responsive to change requests.
  • The analytics dashboard is described as transparent and useful.

Things to consider

  • Worth confirming catalog integration if shoppers should buy within chat.
  • Worth confirming app integration scope and pricing during evaluation.
Sources (1)

Themes summarized from public reviews, community discussion and press coverage as of November 2026. They reflect public discussion, not a rating or an endorsement by AI Connect.

Products and services

Yellow.ai platform

Conversational and agentic automation across channels.

Pricing and editions. A free tier exists, with usage billed per resolution beyond included sessions and enterprise by quote (per a third-party blog).

Key features

  • Multichannel chat and voice
  • Multilingual support
  • Agent builder
  • Analytics
  • CRM integrations

Integrations

  • Salesforce
  • Zendesk
  • WhatsApp
  • HubSpot

Yellow.ai alternatives

FAQs

Which channels?

Chat, voice, messaging apps and email.

Is it multilingual?

Yes.

How is it sold?

Subscription; contact sales.

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